Aetna Telemedicine Copay

During the COVID-19 Outbreak: Telemedicine visits with in-network providers from Aetna and Anthem will be covered at 100% with no copay and won't be subject to the deductible. If you have questions about your telehealth services, contact your Citi Health Concierge by calling the phone number on your medical ID card. See below for details.

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Forming a relationship with a reliable doctor is important, but a telehealth service can treat everyday health care issues—any time, from anywhere—saving you time and money. Telehealth allows you to speak by phone or video with a board-certified doctor 24/7 for a diagnosis on minor, short-term issues, such as a fever or the flu. While costs vary based on your medical option, they will likely be lower than a visit to the doctor’s office.

Aetna’s liberalized coverage of Commercial telemedicine services, as described in its telemedicine policy, will continue until further notice. 5 All member cost-sharing waivers for covered in-network telemedicine visits for outpatient behavioral and mental health counseling services for Commercial plans are active until January 31, 2021. 6 Aetna self-insured plan sponsors offer this waiver. Your Aetna health plan gives you 24/7 access to virtual care by U.S. Board-certified providers. Your Aetna health plan gives you 24/7 access to virtual care by U.S. Board-certified providers. The right care when you need it most. 24/7 access to healthcare and medical advice by phone, video or app.

You have access to telehealth services through Aetna and Anthem:

Note: Telehealth does not replace the existing primary care physician, psychologist or therapist relationship, but is an enhancement, as a convenient, affordable alternative for medical care.

Health Plan - Aetna

• Applicable plans: Applies to all Aetna plans; self-insured plan sponsors can opt out. Description: Until at least June 4th, 2020, Aetna will waive member cost sharing for any covered telemedicine visits — regardless of diagnosis. For all Aetna plans offering Teladoc® coverage, cost sharing will be waived for all Teladoc® virtual visits.
• Aetna members should use telemedicine as their first line of defense in order to limit potential exposure in physician offices. For all Aetna plans offering Teladoc® coverage, cost sharing will be waived for all Teladoc® virtual visits. Cost sharing will also be waived for real-time virtual visits offered by in-network providers (live video.

Telemedicine (Virtual Medicine)

New Telemedicine Feature

Teladoc for Behavioral Health: Members can register for Teladoc and log in via the web or through the Teladoc app to schedule a video visit with a board-certified psychiatrist, psychologist or licensed therapist 7 days a week from 7:00 am to 9:00 pm. Members have access to support for anxiety, depression, stress, family difficulties, and more. If members choose, they can then build an ongoing relationship with the same behavioral health professional by requesting follow-up appointments through the secure online message center.

If you can’t get a quick appointment with your Primary Care Provider (PCP), consider using telemedicine instead of going to an urgent care center or ED. Telemedicine is a service that allows you to have an online video consultation with a doctor whether you are at home or on the go, by using your computer, tablet or smartphone. You can use telemedicine services and speak with a doctor to receive a diagnosis and get recommended treatment for minor illnesses, such as a sore throat, runny nose, or headache. The doctor can even prescribe medications when appropriate.

• Frequently Asked Questions (FAQ)

• Teladoc Member Journey (Video)

Aetna HMO Plan

Aetna Telehealth Policy 2021

Aetna CDH Gold Plan

Aetna Teladoc Copay

Can You Charge A Copay For Telemedicine